Refund policy
Refund & Return Policy
At Mensch, we want you to have enough time to actually try your shaver and decide whether it is right for you.
That is why eligible Mensch shavers are covered by our 30-Day Trial.
Please read the terms below before requesting a return.
30-Day Trial
You may request a return within 30 days from the date your order is delivered.
Our 30-Day Trial allows you to open, use, and reasonably test your Mensch shaver.
We understand that the purpose of a trial is to actually experience the product before deciding whether to keep it.
To qualify for a return:
-
You must contact us within 30 days of delivery.
-
The product must have been used only in a reasonable manner consistent with its intended purpose.
-
The product must not have been intentionally damaged, modified, abused, or subjected to misuse.
-
The main product and its essential components must be returned.
-
You must provide your order number or other proof of purchase.
Whenever reasonably possible, please return the product with its original packaging and included accessories.
Normal signs of reasonable use during the trial period will not, by themselves, make the product ineligible for return.
How to Start a Return
Before sending anything back, please contact us at:
Please include:
-
Your full name
-
Order number
-
Email address used for the order
-
Reason for the return
Once your return request has been approved, we will provide you with the return instructions and the correct return address.
Do not send a product back without contacting us first.
Packages returned without prior authorization, or sent to an address other than the return address provided by our support team, may not be accepted.
Return Address
Our products are sold internationally and our logistics and return facilities are located in different countries.
Depending on your location and the product being returned, your approved return may be required to be sent to one of our international return facilities, including a facility located in China.
The address shown on your original package is not necessarily our return address.
You must use the specific return address provided to you by our customer support team after your return request has been approved.
Return Shipping Costs
For returns made under the 30-Day Trial, including situations where you:
-
changed your mind,
-
no longer want the product,
-
decided the product is not right for you, or
-
are otherwise returning a product that is not defective or incorrect,
the customer is responsible for the cost of return shipping.
We do not provide prepaid return shipping labels for standard 30-Day Trial or change-of-mind returns.
Return shipping costs are non-refundable.
Because our designated return facility may be located internationally, including in China, international shipping rates may apply.
Customers are also responsible for carrier charges or other shipping-related costs associated with a customer-initiated return, except where applicable law requires otherwise.
We strongly recommend using a tracked shipping service and keeping your shipping receipt and tracking information until your refund has been completed.
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible at:
Please include your order number and a description of the issue. We may also ask for photographs or video so we can evaluate the problem.
If we determine that the product arrived damaged, defective, or incorrect, we will provide an appropriate solution, which may include a replacement, refund, or return shipping arrangements at no additional cost to you where appropriate or required by applicable law.
Do not return a damaged, defective, or incorrect product before receiving instructions from us.
Condition of Used Returns
Because Mensch shavers may be used during the 30-Day Trial, reasonable use is permitted.
Before returning a used shaver, please remove any hair and clean the product in accordance with the product's cleaning instructions.
We reserve the right, to the extent permitted by applicable law, to reject a return where the product has been:
-
intentionally damaged,
-
materially altered or modified,
-
misused,
-
damaged through negligence or use contrary to the product instructions, or
-
returned with essential components missing.
This does not apply to ordinary signs of reasonable use during the 30-Day Trial.
Replacement Heads and Consumable Products
Unless otherwise stated on the applicable product page, opened or used replacement shaving heads, blades, and other consumable or hygiene-related replacement products are not eligible for change-of-mind returns.
This restriction does not prevent the return of an eligible Mensch shaver that has been reasonably used under the 30-Day Trial.
Defective or incorrect replacement products remain covered by any rights available under applicable law.
Sale and Promotional Items
Purchasing a Mensch shaver at a discounted, promotional, or sale price does not automatically exclude it from the 30-Day Trial.
Unless an item is specifically identified as Final Sale before purchase, an eligible Mensch shaver may still be returned under this policy.
Gift cards are non-refundable except where required by law.
Promotional Gifts and Bundles
If your order included complimentary products or promotional gifts as part of the purchase, we may ask that those items also be returned with the main product.
We will provide instructions when your return is approved.
This section does not affect any rights you may have under applicable law.
Exchanges
We generally do not process direct exchanges.
If you would like a different product, model, or variation, please contact us and we will advise you on the available options.
In some cases, the fastest option may be to return the original product and place a new order.
Refunds
Once your return has been received, we will inspect it and notify you regarding your refund.
If your return meets the requirements of this policy, the eligible refund will be issued to your original payment method.
Please allow up to 10 business days after approval for us to process the refund.
Your bank, credit card company, PayPal, or other payment provider may require additional time before the refund appears in your account.
Any optional expedited or upgraded shipping charges paid on the original order are non-refundable unless required by applicable law.
If more than 15 business days have passed since your refund was approved, please contact us at:
Orders That Have Not Yet Shipped
If you would like to cancel or modify an order, please contact us as quickly as possible.
We will do our best to accommodate your request, but orders are processed quickly and we cannot guarantee cancellation once an order has entered fulfillment or has been shipped.
If the order has already shipped, the normal return process described in this policy will apply after delivery.
3-Year Warranty
The 30-Day Trial and our 3-Year Warranty are separate programs.
The 30-Day Trial allows eligible customers to try the product and decide whether they want to keep it.
Warranty claims relate to eligible product defects or failures during the applicable warranty period and may be subject to separate warranty terms.
If you believe your product has developed a defect, please contact us before sending it anywhere so we can evaluate the issue and provide the appropriate instructions.
International Customers and Statutory Consumer Rights
We sell products to customers in multiple countries.
Consumer protection laws vary depending on where you live.
Nothing in this Refund & Return Policy is intended to exclude, restrict, or reduce any consumer rights that cannot legally be excluded or limited under the laws applicable to you.
Where applicable law gives you additional cancellation, return, refund, warranty, or return-shipping rights, those legal rights will apply in addition to this policy.
Where applicable law requires Mensch to cover the cost of returning a defective, non-conforming, or otherwise legally returnable product, we will comply with that requirement.
Questions
If you have any questions regarding a return, refund, damaged product, or your 30-Day Trial, please contact us before sending the product:
We will provide the appropriate instructions for your order.