Shipping policy

We know that after ordering a new product, you want to receive it as quickly as possible.

That’s why at Mensch, we work with shipping services Worldwide, and we do our best to make sure your order arrives in an organized, safe, and timely manner.

Delivery Times

The average delivery time is 8–14 business days from the moment the order is processed.

In exceptional cases, due to shipping carrier delays, holidays, logistical delays, or remote areas, additional delays may occur.

In any case, we guarantee that if your order has not been delivered within 28 business days from the date of purchase, you will be eligible for a full refund.

Order Processing Time

After placing an order on the website, your order is processed within 1–3 business days.

During this stage, we confirm your order details, prepare it for shipping, and transfer it to the shipping carrier for further handling.

Shipping Options

Home Delivery
Your order will be shipped to the address entered at checkout.

Shipping Areas

We ship Worldwide.

Delivery times may be slightly longer for remote towns, exceptional areas, or during busy periods, but our responsibility is to make sure your order reaches you — or that you receive a full refund according to this policy.

Tracking Number

Once your order has been shipped, a tracking number will be sent to you by email.

You can use the tracking number to follow your shipment status and stay updated on the estimated delivery date.

Changing the Address After Placing an Order

You may request an address change within 48 hours of placing your order, as long as the order has not yet been shipped.

To request an address change, please contact us as soon as possible and include:

Full name
Order number
New shipping address
Phone number for contact

Once the order has been shipped, it may not always be possible to change the address.

We do our best to make sure your order arrives on time, but sometimes delays happen due to circumstances beyond our control — high shipping volume, holidays, weather conditions, carrier delays, or specific logistical issues.

If an unusual amount of time has passed and your order still has not arrived, you can contact us and we will check the issue with the shipping carrier.

In any case, if your order has not been delivered within 28 business days from the date of purchase, you will be eligible for a full refund.

Need Help?

If you have a question about shipping, a tracking number, or an existing order — contact us.

To help us assist you faster, please include:

Full name
Order number
The email address used to place the order
A short description of the issue

We’re here to make sure your Mensch V7 arrives properly, and that you have peace of mind throughout the entire process.